Because QB Studio produces custom creative work, refunds depend on whether a project has started, what work has been completed and the terms of the accepted project proposal. This policy does not remove any statutory rights.
1. Before a project starts
If you cancel after paying but before any design work or agreed third-party purchasing begins, you may request a refund of the unused payment. Any non-recoverable third-party cost must have been identified and approved in writing beforehand.
2. After work has started
If work has begun, we will review the completed work, agreed milestones and approved non-recoverable expenses. Where a refund is due, the unused portion of prepaid fees will be refunded, subject to the signed project agreement and applicable law. We will explain any calculation rather than applying an undisclosed automatic penalty.
3. After delivery
When a custom deliverable has been completed and accepted, cancellation does not automatically entitle the customer to a full refund for work already delivered. However, we will assess reported errors, missing agreed deliverables or failures to meet the written scope and offer an appropriate remedy, such as correction, completion or refund where required by contract or law.
4. Revisions are different from refunds
Design preferences may evolve. Included revision rounds are described in each proposal. A request for changes outside the agreed scope may be priced separately. This does not affect your rights if deliverables do not match the agreed specification.
5. How to request cancellation or a refund
- Go to our contact page and choose “Something else”.
- Include your name, the email used for the project, an invoice or project reference if available, and the reason for your request.
- We will review the project record and contact you with the proposed resolution and any supporting calculation.
Approved refunds will be initiated promptly through the original payment method where available. The time until funds appear can depend on the payment provider and bank. No fixed refund timeline is guaranteed until payment arrangements are finalized.
6. Disputes
Please contact us first if anything is wrong so we can try to resolve the matter. This does not prevent you from exercising any rights available under applicable law or through your payment provider.
7. No standard physical-goods returns
Our current service offering is custom design and digital deliverables, not a standard online shop for stocked physical products. If printing or shipping is agreed for a particular project, the written quote will explain related costs, delivery arrangements and any applicable return rights.